Frequently Asked Questions
WHAT IS A CAKE POP?
A CakePop is all the yummy goodness of cupcakes hand rolled into a ball, dipped twice in chocolate, and served on a stick. CakePops are fully cooked cake, combined with icing to give a smooth, moist, dense texture. Cakepops are portable, customizable, and completely mess free. Cakepops are also great because they come in a wide variety of flavors and toppings! Cakepops also have a shelf life much longer than any regular old cakes or cupcakes and will last well over a week!
How big is each Cakepop?
Each Cakepops is equivalent to one regular sized cupcake.
WHAT KIND OF ORDERING OPTIONS DO YOU OFFER AND ARE THEY CUSTOMIZABLE?
Our Cakepops boxes make great gifts for the holidays, weddings, birthdays, thank yous, or just because they are delicious (we also offer larger Cake Pop Cakes)! We offer pre-selected themes (example: Thanksgiving themed with seasonal favorites, Happy Birthday Cake Pop Boxes, Candy’s favorites, etc), as well as customizable boxes that allow you to choose flavors and choice of design and theme.
DO YOU DO LARGE/BULK ORDERS FOR EVENTS AND PARTIES?
Yes, we do a lot of weddings and large events, and offer Cakepops cakes which can be up to 600+ cake pops in one display (refer to our photo gallery) and customized by color, décor, and flavor to fit your events every need!
DO YOU OFFER CORPORATE GIFTS?
Yes, we have many large national corporate clients, and offer a variety of corporate gift options that can be customized with your corporation’s logo and colors.
WHERE ARE YOU LOCATED AND DO YOU HAVE A STORE?
Our production facility is located at 54 Conchester rd, Glen Mills , Pa 19342. We currently have scheduled pick-ups available at our state licensed commercial kitchen.
We also ship nationally out of this location.
DO YOU HAVE READY TO GO CAKE POPS AVAILABLE?
Yes, we do! We keep our Glen Mills facility freshly stocked with our popular classic collection and seasonal collections- so "pop" on by. You can buy any range from one and up!
HOW FAR IN ADVANCE DO I NEED TO PLACE AN ORDER?
Because each of our Cake Pops are made to order by hand, regular cake pop orders placed online or by phone require a minimum 3/4 days processing time. For specialty orders such as weddings, large events, or corporate gifts please contact us at info@MaryellensCakepops.com for timing and details.
WHAT IS YOUR SHIPPING POLICY?
All of our Cake Pops are handmade and made-to-order. To ensure freshness, we require 48 hours from the time an order is placed to shipment. For express orders, please contact Maryellen’s Cakepops at 484-266-0710. For large (4 dozen or more), custom or corporate requests, orders should be placed a minimum of two weeks prior to the event date. However, a longer time may be required for very large orders; please plan ahead. Orders must be placed prior to noon to ensure shipping 48 hours after order date (please see chart as an example).
Order Day: Monday - Order Time: 10:30am - Shipping Date: Wednesday
Order Day: Monday - Order Time: 2:35am - Shipping Date: Thursday
To ensure the highest quality of our products, we do not offer ground shipping. All of our Cake Pops are shipped via FedEx with multiple shipping options. Prices are calculated at the time of checkout and are based on weight and the delivery address zip code. During the summer months (May through September ), only overnight shipping are available.
Maryellen’s Cakepops ships out Monday through Wednesday. Due to FedEx shipping schedules, Maryellen’s Cakepops cannot ship products Thursday through Sunday. Maryellen’s Cakepops ships to physical addresses within all 50 states; We do not ship to PO boxes.
Maryellen’s Cakepops cannot guarantee delivery on a specific date or time (including overnight packages). Please note that shipping vendors have different policies depending on the U.S. location; please make sure you are aware of any specific delivery policies at your shipping destination that may affect the arrival of your order. Additionally, Maryellen’s Cakepops is not responsible for any shipping delays, including those resulting from inclement weather, if no person is at destination to accept the shipment (direct signature is recommended for an additional fee), or for any other reason outside of Maryellen’s Cakepops control. Upon completion of your order, Maryellen’s Cakepops will send an order confirmation via email along with tracking information for your shipment.
WHAT IS YOUR RETURN POLICY?
We take great pride in our Cakepops, from creation to shipping. We take meticulous care to package and ship your product and while we never expect damage to occur, Maryellen’s Cakepops cannot be held responsible or offer refunds for any damage and/or delays that occur once your order has been shipped. Any shipping delay-related refunds should be discussed directly with the shipping vendor.
WHAT IS THE BEST METHOD TO STORE CAKE POPS?
Our cakepops are baked from scratch with no added preservatives and will remain fresh in room temperature for up to 7-10 days. For a longer shelf life you may store your cake pops in the fridge, in an air tight cobtainer for 3 to 4 months or in the freezer for 6 to 9 months. We believe they taste best at room temperature so if you store them cold let them come back down to room temperature before serving.
How to transport cake pops in a car?
What's the best way to transport cake pops without damaging them? The best way to achieve that goal is by using sturdy and secure packaging. You can either use foam inserts inside the box or pack the cake pops in individual slots.
How many cake pops per guest?
If cake pops are the main dessert at your event, we suggest 2 pops per guest. If it is one of many treats, we suggest 1 pop per guest.
How to display cake pops at a party?
You can use a clear acrylic tray with raised edges to complement any color palette, or opt for a decorative plate that matches your party's theme. Space the cake pops evenly to create a uniform look or a simple pattern, and place each pop standing up on your desired tray.
ARE THERE ANY NUT INGREDIENTS IN YOUR CAKE POP RECIPES?
We do offer cakepops that use nuts in some of the recipes. For example our Chocolate Peanut Butter, Nutella, Coconut, and Tree nuts. We cannot guarantee the supplies we purchase have not come in contact with peanuts/tree nuts. If you a have a severe allergy to peanuts/tree nuts we would recommend you calling 484-266-0710 to speak with Maryellen directly before placing any orders.
DO YOU HAVE GLUTEN FREE CAKE POPS?
Yes, we do offer a gluten free cakepop recipe option. These are a custom order please call 484-266-0710 for ordering.
WHAT IS YOUR PRIVACY POLICY?
We guarantee that we will not sell, trade, or otherwise distribute customer information to third parties. Maryellen’s Cakepops is dedicated to keeping our clients happy and safe!